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Tax dept to provide assistance on 24x7 basis for ITR filing till July 31; Check income tax return filing helpline number, email

July 29, 2023

Taxpayers can seek help from the income tax department through calls, live chats, Webex sessions and on social media.

CBDT has been urging taxpayers who haven't filed ITR for AY 2023-24 (FY 2022-23), to file their ITR at the earliest to avoid last minute rush. The income tax return (ITR) filing deadline is July 31, 2023.

Taxpayers can seek help from the income tax department through calls, live chats, Webex sessions and on social media.

According to the Income tax department official tweet, “To assist taxpayers for ITR filing, tax payment and other related services, our helpdesk is functioning on 24x7 basis and we are providing support through calls, live chats, Webex sessions & social media. We will continue to provide support till 31.07.2023, including on Saturday and Sunday.”

e-filing and Centralized Processing Center
e-Filing of Income Tax Return or Forms and other value added services & Intimation, Rectification, Refund and other Income Tax Processing Related Queries.

Also you can mail email at This email address is being protected from spambots. You need JavaScript enabled to view it. along with PAN & your mobile number.
08:00 hrs - 23:59 hrs (From Thur 27th till Mon 31st July’23) (24/7)

1800 103 0025
1800 419 0025

AIS and Reporting Portal
Queries related to AIS, TIS, SFT Preliminary response, Response to e-campaigns or e-Verification. The contact number is 1800 103 4215

The path for logging AIS related grievances is "Efiling--> AIS tab--> this will navigate to AIS Portal--> Help menu --> Raise/View Ticket Status.

If you have not received refund till date, it could be due to the following reasons:

Your Income Tax Return has not been processed yet. Once the return is processed you may receive a Refund (if determined).

To check the status of your e-Filed IT Return

Step 1: Login and GO TO 'e-file" >'View e-Filed Returns> 'e-Filed Returns/Forms'.
Step 2: Your Income Tax Return has been processed but no refund is determined.
Step 3: Your Income Tax Return has been processed, a refund has been determined, but the ECS credit could not be made. This could be because of wrong Bank Account number for ECS credit.

To check if your Refund has been returned to us, LOGIN and GO TO 'e-file' > 'View e-Filed Returns/Forms ' > 'e-Filed Returns/Forms' and check the status.

[The Economic Times]

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